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The language of product - Andy Polaine on The Product Experience

The Product Experience

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Is Product Better Than Service?

In the kind of product mindset, in the industrial mindset of it, you've got a complicated thing. What I'm saying is it's really important to remember that what you might use a shorthand to talk about a product is actually part of a larger ecosystem and it's a service. Perry: A lot of the times, we forget, like we're concentrated on our own little world of our products that we're working on. We don't get caught taught this stuff. So we're all sort of fumbling our way through.

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