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The language of product - Andy Polaine on The Product Experience

The Product Experience

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Getting the Services Coordinated Is Really, Really Important

"Service is quite abstract. You can't often tell the quality of things," he says. "All those different, all those little tiny moments, those micro interactions, are evidence and quality of a service" If you feel like you're not being coordinated, what's your advice in that sort of situation? I would argue this is one of the things that a good product manager should be doing, right?

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