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The language of product - Andy Polaine on The Product Experience

The Product Experience

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Is There a Difference Between Product and Service Design?

"It really does rely on product managers to really understand that you kind of have to think about everything in context," he says. "When a customer goes through this over time, they're going to have a moment where they switch from one thing to another." The service designer's job isreally to go across the product teams or feature teams and make a map of the whole thing,. And then show, look, there's some stuff here that is not matching up.

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