Chapters 
 Transcript 
 Episode notes 
 1  2  3  4  5  6  7  8  9  10  11  12  13  14  15  16  17  18  19  20  21  22  23  24  25  26  27  28  29  30  31 
 Introduction 
 00:00 • 5min 
 UX Design as Strategy? 
 05:04 • 2min 
 Lean UX - What's the Difference? 
 07:17 • 2min 
 A, B Testing in UX Design 
 09:38 • 4min 
 The Biggest Change in UX Is Isolating Variables 
 13:40 • 3min 
 How to Reduce Friction on Your Website 
 16:47 • 4min 
 Kmart? Is It a Good Idea? 
 21:03 • 2min 
 Kmart's in Silent Hill 
 23:14 • 2min 
 Why Kmart Goes Bankrupt? 
 25:31 • 2min 
 Customer Service Is Good Customer Service 
 27:42 • 3min 
 Customer Service - What Are the Bottlenecks and the Problems? 
 30:38 • 4min 
 How Have You Applied A, B Testing to Your Life? 
 34:26 • 2min 
 I Got It in My Head, Oh, That's What He's Doing 
 36:15 • 4min 
 You See What I'm Saying? Yeah, Yeah. 
 40:42 • 2min 
 I'm an Extreme Empath, You Know? 
 42:34 • 3min 
 I'm a 20-Year-Old and I've Been Through It All My Life 
 45:06 • 2min 
 I Don't Give a Shut, You Know? 
 47:15 • 5min 
 Presentation Hack - Fear Is the Mask of Desire 
 51:57 • 2min 
 The Hero's Journey 
 53:49 • 3min 
 You See What I'm Saying? 
 57:07 • 4min 
 I've Done a Lot of Teaching, Right? 
 01:01:37 • 4min 
 What Are the Big Takeaways From the Mo, No More Mr Nice Guy? 
 01:05:37 • 2min 
 You Need Experiences to Toughen You Up 
 01:07:24 • 2min 
 Is There a Difference Between Leadership and Martial Arts? 
 01:09:39 • 2min 
 I Don't Have Social Anxiety When I Was Playing Hockey 
 01:11:47 • 5min 
 Add 
 01:16:19 • 2min 
 How Do You Cope With ADHD? 
 01:18:29 • 4min 
 Do You Need to Stop Drinking Soda? That's the Worst One 
 01:21:59 • 5min 
 The World Needs You. That's Not Being Selfish, Right? 
 01:27:05 • 5min 
 Why You Shouldn't Spend and Invest 
 01:31:59 • 2min 
 The Task Which Heades Your Task Is the Task 
 01:33:59 • 5min 


