Customer Service - What Are the Bottlenecks and the Problems?

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A lot of people that are in an industry and they're kind of just your average vendors, their average people. So you should be talking with your customer service people often to find out what the bottlenecks are for e-commerce companies. When we added answers to those questions as a little FAQ section on product pages, our customer service issues went down by like 15, 20%. It was such an easy fix.

Life is like a video game. You can be a passive player that follows the guide, or you can pave your own path on an epic journey into the unknown. So what are you optimizing for in this game you're playing?

What if you took a step back and looked at your life as the game designer, rather than the player?

What if you approached your own life like a user experience problem?

Zaid Hisham is a Nielsen Norman Group-certified Strategist who over the last 15 years has worked with clients such as Expedia.com, Intel, and Microsoft to elevate the user experience of their products and services.

Now he's applying his expertise to helping individuals design a life that fulfills them.

In this episode we dive into:

What a user experience is.
How it differs from traditional design.
The myth of working at a huge corporation.
How his experience with Expedia.com completely transformed how he approaches UX with clients now.
How he has applied those principles for optimizing his own life.
His journey with working on ADHD, stuttering, and childhood trauma.
How hiring personal coaches has changed his life.
And much more.

Follow Zaid on LinkedIn – or to work with Zaid to design your ideal life, book a session with him at ZaidHisham.com

Music by Kirby Johnston – check out his band Aldaraia on Spotify