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#2: Zaid Hisham – Life as a User Experience Problem
The Josh Boone Show
Customer Service - What Are the Bottlenecks and the Problems?
A lot of people that are in an industry and they're kind of just your average vendors, their average people. So you should be talking with your customer service people often to find out what the bottlenecks are for e-commerce companies. When we added answers to those questions as a little FAQ section on product pages, our customer service issues went down by like 15, 20%. It was such an easy fix.
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