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#2: Zaid Hisham – Life as a User Experience Problem
The Josh Boone Show
Why Kmart Goes Bankrupt?
Kmart, Home Depot and other companies have lost their ability to hire experienced workers. Instead of hiring people who know customer service, they're trying to make more money by cutting staff in favor of profit margins. Kmart eventually went bankrupt but when I was there, our stocks went up 40%. The company 10 years later has to deal with the fallout of those bad decisions.
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