The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom Rewind: How Yelp drove down churn by building up customer success
Jul 22, 2021
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10
Introduction
00:00 • 3min
I Was in My Early Twenties and I Was in Sales Management.
02:40 • 5min
Customer Success at Yelp
07:11 • 3min
Customer Success - Is There a Single Formula for Success?
09:49 • 6min
Sales and Customer Success - What's the Difference?
15:38 • 3min
Customer Centricity at Yelp and Ounow
18:44 • 4min
Why Yelp Decided to Stop Investing?
22:42 • 5min
Localize, Localize
27:26 • 3min
Women and Emerging Leaders - What's Your Personal Affirmation?
30:28 • 2min
Women in the Workplace
32:21 • 3min