The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Rewind: How Yelp drove down churn by building up customer success

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Why Yelp Decided to Stop Investing?

Yelp is a well known name, but we do not print money the way that some big tech companies do. Yelp to day exists in, i believe it's 14 countries, and you can use yelp in any of those countries. We tried to fit an american shaped peg into a european shaped hole. The first was probably a pretty common refrain if you talk to most American companies who tryd to go international.

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