Customer Success at Yelp

Gratewell: At yelp, customer success team drives education to our customer base and product adoption. She says it's the same thing you would do on an outbound call and to a customer if you're pursuing expansion revenue. Gratewell: When you get into a beautiful fly wheel of that, the customers success organization can be a massive driver,. Not just a ticket taker and not just a call answerer and a fire fighter."