Rewind: How Yelp drove down churn by building up customer success
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Localize, Localize
Yelp founder and CEO shares his advice for companies looking to expand into newmarkets. "Make sure you understand that every culture is different, every country is different" Localize your value prop within the cultural context of that country. Hire the right people in a culturally sensitive way.
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