The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Rewind: How Yelp drove down churn by building up customer success

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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I Was in My Early Twenties and I Was in Sales Management.

Yelp.com co-founder and CEO, Kelly Drexler started her career as an entry level sales person in the company's New York office. She moved to pho for a few years before moving back to new york where she helped scale up the business. After 12 years of working at Yelp,Drexler decided it was time to move out on her own but still had some questions about how they were going to run their business. The two have since married with three children; one now lives in San Francisco while the other is based in London.

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