Customer Centricity at Yelp and Ounow

Rutrick delow, CEO of yelp talks about customer centricity and how to bring that into your strategy. He says the company has always had a strong advocate for its small business customers who run coffee shops or plumbers. But now they are making massive improvements in thinking through and priortising their other customer as well. Delow: "Everybody is a consumer but not everybody is a small business owner"