Rewind: How Yelp drove down churn by building up customer success
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Women and Emerging Leaders - What's Your Personal Affirmation?
Yelp founder and CEO of Yelp, Katie Couric talks about her advocacy for women and minorities in leadership. She says she wants to see a world where people can do what they want without being edged out unnecessarily. "Great leaders don't just lead organizations, they actually create more great leaders"
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