Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Introduction
00:00 • 2min
Contact Centres
01:45 • 2min
Getting a First Contact Resolution for GP Surgery?
03:29 • 2min
How Many GPS Use Your Service, as Compared to Others?
05:39 • 2min
The Art of Programming a Chap Bot
07:14 • 3min
What Is the Cost of a Phone Call?
10:00 • 2min
The Driver Is Coming From the Customer as Well as the Organizations
11:46 • 2min
Omnichannel - The Key to a Better Customer Experience
13:38 • 2min
The Challenges of Bringing Onboard New Channels
15:26 • 1min
The Electronic Call Menu
16:54 • 2min
Predicting Changes in Call Volumes
18:29 • 2min
The Pandemic Changed Life at G P Surgery
20:40 • 2min
The Power of Inertia
22:26 • 2min
How Much Reason Should Consumers Have to Be Sceptical of the Business?
24:00 • 2min
Is Your Customer Service Strategy Changing?
25:47 • 3min