'Sorry, all our agents are busy right now'
The Bottom Line
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Omnichannel - The Key to a Better Customer Experience
80 20 pareto principle can aften con off come into play in service scenarios up where 80 % of your inquiries are about 20% of the issues. So there is a clear tier of common questions that arise from customers that can actually be automated and handled on line and stream line. And that leaves your highly trained human beings, your service staff, to pick up the phone and answer those those complex questions with the customers directly.
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