'Sorry, all our agents are busy right now'
The Bottom Line
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The Challenges of Bringing Onboard New Channels
When we think about introducing digital technology into a business, we must not think about it as an end in itself. It must be connected to the other systems and services on offer. Look, here, we're saying it is cheaper, if you have a simple inquiry, not to take up the time of a human being who is being paid to talk you through an answer that is very straightforward. That's point one. Point two, that also suits many of the customers, is that is that we're all on page ar we hundred %.
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