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The Bottom Line
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How Much Reason Should Consumers Have to Be Sceptical of the Business?
You should not, in any way, do anything that will mislead your customers if they are talking to a bot. Yes, inject it with some personality, an some character and some color, but don't try to deceive your customers that they aretalking to a human. Because ultimately, if you do, you will lose out because their expectations will be much higher than what the chap bot's able to deliver. And i would also say here, when your brand building trust with your customs is absolutely crucial. I want to come to something. An nti you said thas people, for example, they're exposed to the chatbot, their immediate instinct is a level of suspiciond. Well
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