'Sorry, all our agents are busy right now'
The Bottom Line
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Introduction
The easier it is to connect with people these days, the harder it seems to get in touch with a business when you need to. So we really thought we should look into contacting businesses. Do they really have to hide the phone numbers from us? We have connected with three people in the contact business - lee hopwood, who is chief executive of the centre management association. Now, let's go before pandemic. What does a call centre, or did a call centre ever look like?
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