'Sorry, all our agents are busy right now'
The Bottom Line
00:00
The Power of Inertia
Once i had used the ap three times, i never went back to phoning. I do what i'm used to doing because there is going to be a sort of ten minute investment in learning the new way of doing it. Tim: The reason wew imagine it's like a human being is ecause you try and pretend it is a human being - which as actually, i' mean, giving it a name and saying, high, i'm so and so, can i help you? Is i would much rather, if i'm honest, that it was like, hi, i'm er.
Transcript
Play full episode
