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'Sorry, all our agents are busy right now'

The Bottom Line

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The Power of Inertia

Once i had used the ap three times, i never went back to phoning. I do what i'm used to doing because there is going to be a sort of ten minute investment in learning the new way of doing it. Tim: The reason wew imagine it's like a human being is ecause you try and pretend it is a human being - which as actually, i' mean, giving it a name and saying, high, i'm so and so, can i help you? Is i would much rather, if i'm honest, that it was like, hi, i'm er.

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