The Bottom Line cover image

'Sorry, all our agents are busy right now'

The Bottom Line

00:00

Is Your Customer Service Strategy Changing?

Businesses are not trying to deceive you in any way, says stephen fry. They want to deliver the best quality customer experience they possibly can with their resources and technology. You won't find an industry that is cares so much about custober experience and people - it's a very, very people focused industry. If you enjoy this edition of the bottom line, do scribed to the series on b b c sounds or your preferred podcast provider.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app