Creating a culture of feedback requires asking for specific feedback and rewarding candor.
Effective management involves fostering collaboration, listening, and clear decision-making.
Deep dives
The importance of soliciting feedback
When soliciting feedback, it is important to consider how you ask for it, as a direct question like 'Do you have any feedback?' often leads to vague responses. Instead, use a question that encourages specific feedback, such as 'What could I do to make it easier to work with me?' Listening without defensiveness, asking follow-up questions, and rewarding candor are key steps in creating a culture of feedback.
Driving results collaboratively
Effective management involves moving away from command and control approaches and instead fostering collaboration and listening. Start by listening to your team and helping them clarify their thinking. Allocate time for debates and clear decision-making meetings. Persuade the team of the chosen approach and then execute it. Learn from the outcomes and start the process again. By following this process, managers can drive results collaboratively and create an environment of teamwork and innovation.
Rooting out bias, prejudice, and bullying
Creating an inclusive work culture involves acknowledging and addressing bias, prejudice, and bullying. Adopting a growth mindset is crucial in learning about our biases and working towards becoming more inclusive. Implementing bias disruptors, such as a shared vocabulary to flag biases, knowing how to respond when biases are pointed out, and committing to addressing bias in every meeting can help foster a more diverse and inclusive workplace.
The importance of being open to feedback
To be a great leader, it is essential to be open to feedback of any kind, including feedback about performance, team dynamics, and biases. Instead of being defensive, actively seek feedback and consider it as valuable information to improve as a leader. Embracing feedback, whether positive or critical, can be a powerful way to grow and learn.
In episode 72, Kim Scott tells you how to get sh*t done fast and fair at work.
Kim Scott is the author of the famous management book Radical Candor, and most recently, Just Work.
In this episode, we talk about how managers can create a culture of feedback and drive results collaboratively.
We also dive into decision-making and why telling people what to do just doesn’t work. Kim also shares how to incorporate a growth mindset when it comes to making mistakes and why feedback can sometimes be masked as bias, prejudice, and bullying.
Tune in, you are in for a good one!
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