Communication is more about how it lands at the listener's ear than what you intended to say. Don't insist that people look at your intentions if you're the person who has caused harm, she says. But i think too often, when people cause harm, they demand that the other person focus on good intentions and that is not a useful demand.
In episode 72, Kim Scott tells you how to get sh*t done fast and fair at work.
Kim Scott is the author of the famous management book Radical Candor, and most recently, Just Work.
In this episode, we talk about how managers can create a culture of feedback and drive results collaboratively.
We also dive into decision-making and why telling people what to do just doesn’t work. Kim also shares how to incorporate a growth mindset when it comes to making mistakes and why feedback can sometimes be masked as bias, prejudice, and bullying.
Tune in, you are in for a good one!