As a manager, i'm a firm believer that telling people what to do doesn't work. I think there's in the book, i call it the get stuff done, or get it done, if you prefer a wheel. You want to start by listening and then taking time to help them clarify their thinking. And very often, a lot of conflict emerges on teams when half the people think they're in the room to have a debate, and the other half think they're theyre to make a decision.

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