Gain Grow Retain

You Should Be Building Your Customer Community

Oct 3, 2022

37:25

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Episode notes

Product Community Versus Customer Success Community?

03:53

Community of Product - Is That a Fear?

03:33

Community

03:31

Introduction

2min

Do You Like Caffeinated Beverages?

2min

How Did You Get Your Start in Community?

2min

Community

4min

Community - How Can You Make Strong Inferences?

3min

Product Community Versus Customer Success Community?

4min

Community of Product - Is That a Fear?

4min

The Serendipitous Moments

3min

The Difference Between Customer Community and Community of Practice?

4min

10.

Community of Practice

5min

11.

Sponsorship

2min

12.

What's the Biggest Community That Exists?

2min

13.

Customer Success in Community - Part Two

2min

Joel Primack, Community Leader at Lattice walks us through community, taking a look at some of the types of communities and how to focus them to drive customer engagement and success. Using this info, you can select what is needed to best support your organization and then use that focus to develop your strategy.

You can find Joel here

You can email Joel here

The Community-Led Growth Show Podcast

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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.

We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.

GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.

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Gain Grow Retain

You Should Be Building Your Customer Community

Product Community Versus Customer Success Community?

Community of Product - Is That a Fear?

Community

Get the Snipdpodcast app

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Discoverhighlights

Save anymoment

Share& Export

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Discoverhighlights

Get the Snipd
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moment

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