238. Start With “What” to Create Clarity w/ Ann Latham

1

Introduction

00:00 • 3min

2

The Importance of Clarity in Customer Experiences

02:31 • 2min

3

The Power of Clarity

04:25 • 4min

4

Is There a Lack of Clarity in the Moment?

08:44 • 3min

5

Why Do We Think We're Less Clear Than We Are?

12:10 • 4min

6

Is There Anything That Connects With Non-Production Workers?

15:59 • 4min

7

The Power of Clarity: Specificity, Process Clarity and Focus

20:15 • 3min

8

What Must Be Different When You're Done?

23:33 • 3min

9

Destination Verbs - The Antithesis of Destination Versus Treadmill Verbs

26:24 • 4min

10

Alternative Centric Decision Making Versus Alternative Centric Decision Making

30:11 • 3min

11

A Fool With a Tool Is Still a Fool

32:42 • 4min

12

Don't Spend Money on Solutions to Problems You Don'T Have

36:45 • 3min

13

Your Customer Experience Will Never Be Better Than Your Employee Experience

40:12 • 4min

14

Employee Experience - A Positive One Is Marked by Clarity

43:58 • 3min

15

The Power of Clarity - Episode 137

46:51 • 3min

16

What's Your Favorite Company?

49:51 • 2min

17

Delivering a Better Customer Experience With Bomb Bomb Video Messages

51:30 • 2min