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238. Start With “What” to Create Clarity w/ Ann Latham

The Customer Experience Podcast

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What Must Be Different When You're Done?

You cannot focus if you have eight air quote priorities. You should never start a meeting without knowing what must be different when it's done. The biggest problem with meetings, the biggest problem is that we create agendas with what I call treadmill verbs all over them. They're like being on a treadmill. Those minds run off in dozens of directions and it's an open invitation to just talk.

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