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238. Start With “What” to Create Clarity w/ Ann Latham

The Customer Experience Podcast

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What's Your Favorite Company?

Latham: Apple creates that delight for me. When I've had problems, they've been really easy to communicate with. Where will you send people who want to follow up on your ideas? Well, probably right now the best place is to disconnect principle.com because that's my newest. Latham: That's where you'll find everything you need to know and access to all my books.

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