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238. Start With “What” to Create Clarity w/ Ann Latham

The Customer Experience Podcast

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A Fool With a Tool Is Still a Fool

A lot of times we look at technology as a silver bullet. It's going to solve all our problems, but it usually causes more problems than it's worth. Technology can ensure we know exactly what we are trying to accomplish or shrink our to-do list,. creating clarity in the moment with specificity, process clarity and focus is up to us.

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