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238. Start With “What” to Create Clarity w/ Ann Latham

The Customer Experience Podcast

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The Power of Clarity: Specificity, Process Clarity and Focus

The three main components of specificity, process clarity and focus. Give me a quick pass on each of those three and how they work together to get us into this productive zone of clarity. "Every step in your process should produce a specific tangible outcome that unleashes the next step," he says. 'We are so overloaded with too much to do'

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