238. Start With “What” to Create Clarity w/ Ann Latham
The Customer Experience Podcast
00:00
Your Customer Experience Will Never Be Better Than Your Employee Experience
Sally Kohn: Your customer experience will never be better than your employee experience. She says motivation and engagement are a consequence of clarity, not a prerequisite to it. "You can't do it if you're mired in meetings that are accomplishing nothing"
Transcript
Play full episode
