The Official SaaStr Podcast: SaaS | Founders | Investors

SaaStr 716: The Future of Customer Success in 2024: Insights and Predictions from Gainsight CEO Nick Mehta and SaaStr CEO and Founder Jason Lemkin

Jan 12, 2024
In this episode, Gainsight CEO Nick Mehta and SaaStr CEO Jason Lemkin discuss the future of customer success in 2024. They cover topics such as the impact of AI and SaaS spending cuts, the correlation between customer success and revenue retention, the effects of the pandemic on software companies, the importance of change management in software deployment, and the evolution of customer success in the software industry.
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