The Official SaaStr Podcast: SaaS | Founders | Investors
SaaStr 716: The Future of Customer Success in 2024: Insights and Predictions from Gainsight CEO Nick Mehta and SaaStr CEO and Founder Jason Lemkin
Jan 12, 2024
In this episode, Gainsight CEO Nick Mehta and SaaStr CEO Jason Lemkin discuss the future of customer success in 2024. They cover topics such as the impact of AI and SaaS spending cuts, the correlation between customer success and revenue retention, the effects of the pandemic on software companies, the importance of change management in software deployment, and the evolution of customer success in the software industry.
38:55
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Quick takeaways
- Investing in customer success can lead to significant revenue retention
- Automation and self-service options are becoming vital for enhancing productivity and efficiency in customer success teams
Deep dives
SaaSter Europa 2024: The UK's largest SaaS event returns with 3,000 professionals expected to attend
SaaSter Europa is coming back to London in June 2024 for its fifth installment, bringing together 3,000 SaaS and Cloud professionals for two action-packed days of insights and learnings. Listeners of the podcast can save $200 on tickets by using the code FAVE200 at checkout.
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