22min chapter

The Official SaaStr Podcast: SaaS | Founders | Investors cover image

SaaStr 716: The Future of Customer Success in 2024: Insights and Predictions from Gainsight CEO Nick Mehta and SaaStr CEO and Founder Jason Lemkin

The Official SaaStr Podcast: SaaS | Founders | Investors

CHAPTER

The Current State of Software Companies and the Effects of the Pandemic

The speakers discuss the decline in software bookings during Q2 of 2023 due to the pandemic, but note an overall increase afterwards. They compare this situation to the dot com crash and highlight the challenges of cutting costs within a company.

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