The Official SaaStr Podcast: SaaS | Founders | Investors cover image

SaaStr 716: The Future of Customer Success in 2024: Insights and Predictions from Gainsight CEO Nick Mehta and SaaStr CEO and Founder Jason Lemkin

The Official SaaStr Podcast: SaaS | Founders | Investors

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The Importance of Investing in Customer Success

The speakers discuss the correlation between customer success and revenue retention, referencing companies like Elastic and Zoom info. They emphasize the need to continue investing in customer success regardless of challenges faced.

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