The Official SaaStr Podcast: SaaS | Founders | Investors cover image

SaaStr 716: The Future of Customer Success in 2024: Insights and Predictions from Gainsight CEO Nick Mehta and SaaStr CEO and Founder Jason Lemkin

The Official SaaStr Podcast: SaaS | Founders | Investors

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The Evolution of Customer Success in the Software Industry

The speakers discuss the changing landscape of customer success in the software industry, from its origins with dedicated account managers to its current mainstream status. They highlight the challenges of scaling customer success and emphasize the need for industry adaptation to meet evolving needs.

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