UI Breakfast: UI/UX Design and Product Strategy Episode 259: Designing Services vs Products with Justin Zalewski
7 snips
Feb 10, 2023 Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
Introduction
00:00 • 2min
How Did You Get Into Studio Science?
02:24 • 2min
Are You Overcoming UX Challenges Every Time?
04:16 • 2min
Is It Always About Product Design or Service Design?
05:50 • 2min
What's the Front End of a Software Business?
08:08 • 2min
Do You Have a Framework for Customer Pains?
09:55 • 3min
Figma Deliverables - What Do You Ship?
12:34 • 2min
What's the Framework for Analyzing That?
14:11 • 2min
Are You Leaning Towards a Self-Serve Model?
16:04 • 2min
What's Your Spectrum in Onboarding?
18:30 • 2min
The Multi-Modal Approach to Onboarding
20:40 • 3min
Is There a Channel That Works Best?
23:21 • 2min
How to Test a Service Design Prototype?
24:56 • 4min
What's the Value of Professional Services?
28:30 • 2min
Are You Taking Advance Payment From a Customer?
30:35 • 2min
How Do You Drive Customer Satisfaction?
32:37 • 2min
Are You in Favor of Paid Onboarding or Free Onboarding?
34:25 • 2min
What Are Your Favorite Resources When It Comes to Service Design?
36:10 • 2min