Episode 259: Designing Services vs Products with Justin Zalewski
UI Breakfast: UI/UX Design and Product Strategy
00:00
Are You Leaning Towards a Self-Serve Model?
Most companies are leaning towards the self-serve model. But there are some situations when it's just hopeless to make customers do something and when done for you works best. So how do you establish that balance? When do you know then when to give up and when to keep pushing the self- serve thing or maybe match different fragments of this in the same journey?
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Transcript
