Introduction

How can services improve and expand our product experience? Our guest today is Justin Zalewski, director of product design and strategy at Studio Science. You’ll learn their framework for figuring out customer pains, how to establish the balance between self-serve and done for you, how to test your design service prototype, and more.

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Show Notes

• Studio Science — Justin’s place of work
• Episode 254: Learning to Build with Bob Moesta
• Demand-side Sales 101 — a book by Bob Moesta and Greg Engle
• Studio Science’s Service Blueprint
• The Service Design Network
• Good Services — a book by Lou Downe
• Check out Justin’s website
• Connect with Justin on LinkedIn

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