Smart Talks with IBM

Can AI be empathetic? Reinventing client experiences

May 27, 2021

31:50

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Episode notes

Introduction

2min

Artificial Intelligence and Healthcare in a New Way

2min

How Anthem Partners With IBM to Create Personalized Experiences

2min

The Evolution of the Relationship Between IBM and IBM

2min

The Importance of Personalization in AI

2min

How to Satisfy an Expectation

3min

The Beauty of Sydney

3min

How to Build an AI System Like Sydney

2min

How Watson Helps Sydney Persist Conversations With Members

2min

10.

Sydney's Ontology of Conversations

3min

11.

How to Build a Connected Experience for Your Members

3min

12.

How to Accelerate Your Work on the Watson Platform

2min

13.

Empathy in an AI System

2min

14.

The Future of Anthem

2min

15.

The Dark Prince: A Season Three of Lost Hills

3min

In a time that’s been challenging for everyone, perhaps no other industry has been hit harder than healthcare. Anthem, one of America’s leading health benefits companies, needed to be ready to answer member questions at a moment’s notice. In this episode of Smart Talks, Malcolm talks to Anil Bhatt, Senior Vice President and CTO of Anthem, and Glenn Finch, Managing Partner of Global Business Services at IBM, about how AI is helping people interact with healthcare in a whole new way.

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