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Can AI be empathetic? Reinventing client experiences
Smart Talks with IBM
How to Satisfy an Expectation
Anthem has revamped the way members interact with its website and app. Members can now get a curated news feed that is specific to them based on their prior experience, claims history and other things they know about you. The company also works with IBM around the AI chatbot, which is basically a Watson-enabled chatbot.
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