Smart Talks with IBM cover image

Can AI be empathetic? Reinventing client experiences

Smart Talks with IBM

00:00

How to Satisfy an Expectation

Anthem has revamped the way members interact with its website and app. Members can now get a curated news feed that is specific to them based on their prior experience, claims history and other things they know about you. The company also works with IBM around the AI chatbot, which is basically a Watson-enabled chatbot.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app