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Can AI be empathetic? Reinventing client experiences

Smart Talks with IBM

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Artificial Intelligence and Healthcare in a New Way

Anil Agrawal: I'm excited to share my conversation with Anil and Glenn about artificial intelligence. They talk about how it's influencing customers to interact with their healthcare in a new way. Ben is a 25-year IBM veteran, his work focuses on the most challenging and transformative engagements at IBM. Glenn Finch looks after data and AI and the services side of the IBM company. He says he gets the great pleasure of working with Aneel on a daily basis to really fundamentally change the member experience using artificial intelligence.

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