AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
3min chapter
Can AI be empathetic? Reinventing client experiences
Smart Talks with IBM
Sydney's Ontology of Conversations
Sydney is basically what we call the human-centered, designed, focused interaction and engagement system that sits on top of the backbone of the AI as in the data at the bottom. We are kind of creating a graph model and a flow of when a member asks this, the next question possible, it's going to be this. So that kind of flow is... Sydney can be thinking two and three steps ahead.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode