Can AI be empathetic? Reinventing client experiences
Smart Talks with IBM
Sydney's Ontology of Conversations
Sydney is basically what we call the human-centered, designed, focused interaction and engagement system that sits on top of the backbone of the AI as in the data at the bottom. We are kind of creating a graph model and a flow of when a member asks this, the next question possible, it's going to be this. So that kind of flow is... Sydney can be thinking two and three steps ahead.
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