Empathy in an AI System

Glenn: How you deal with empathy in an AI system is all based on the choice of words that you use and the verbal inflections that are present when you have a voice response. And so we try and build a lot of those human characteristics into all the responses as compared to just getting the information, right? Just telling people you're sorry, right? Those are the types of things that you have to engineer in asCompared to just being flawlessly precise about the answer. Yeah. I mean, Aneel said something that I thought was fascinating. You're talking about designing a system with empathy but clients outside of healthcare are less focused on empathy. They are focused more on making