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Can AI be empathetic? Reinventing client experiences

Smart Talks with IBM

00:00

How Watson Helps Sydney Persist Conversations With Members

Sydney looks at the photo and says, why are you loading up on carbs? I mean, is that what you're talking about? Exactly. This is in pilot with our house account, which is 80,000 members right now. It can tell you, it can show it a cup and it can tell you this is a coffee with no milk and it's going to be 70 calories. And basically, that's how we build the healthy habits out there.

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