Are You Being the Bottleneck or Building the Bridge? Lessons on Cross-Functional Leadership (with Sabrina Leblanc, VP of Customer Success at SurveyMonkey)

Sabrina dives into how to approach friction between two cross-functional departments, why healthy conflict should be encouraged, and how to promote a growth mindset at work.

Sabrina is an expert in cross-functional communication and teamwork. She gives actionable strategies to improve cross-functional collaboration within an organization, utilizing a growth mindset to achieve organizational and team goals.

Sabrina Leblanc is the VP of Customer Success at SurveyMonkey where she’s been an employee in various roles since 2014. As VP of Customer Success, she successfully orchestrates cross-functional initiatives to accelerate customer adoption, drive renewals, and unlock expansion revenue within SurveyMonkey. She also has over a decade of experience spanning finance, business development, sales, and customer success.

In episode #161, Sabrina shares her experiences with mentors, leading DEI initiatives, how to listen to your team, and leading during rapidly changing times.

Tune in to hear all about Sabrina’s leadership journey and the lessons learned along the way!

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TIME-STAMPED SHOW NOTES:

[06:00] Trying to solve it yourself backfires

[12:00] Improving communication between teams

[19:30] The value of mentorship

[26:10] How to find mentors

[32:30] Building a growth mindset culture

[38:48] How to lead in rapidly changing times

[45:50] Trusting your instincts

RESOURCES MENTIONED IN THIS EPISODE:

Connect with Sabrina on LinkedIn

Listen to Michael Watkins on Supermanagers

Listen to Kim Scott on Supermanagers

Listen to Alexandra Sutherland on Supermanagers

Read The Effective Executive by Peter Drucker

Read The First 90 Days by Michael Watkins

Read Radical Candor by Kim Scott

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