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Are You Being the Bottleneck or Building the Bridge? Lessons on Cross-Functional Leadership (with Sabrina Leblanc, VP of Customer Success at SurveyMonkey)
Supermanagers
How to Improve Your Relationship With Your Managers and Directors
Communication and having the same sorts of goals are two good points. We hold quarterly meetings as a team where we talk about issues that have come up in the previous quarter. So an example of this would be, we're noticing CSMs aren't always inviting account executives to join business reviews. Let's focus on that for this month. Or maybe a CSM feels like an AE is not pulling their weight on building the account plan for a customer. Let's make sure they're doing those together.
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