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Are You Being the Bottleneck or Building the Bridge? Lessons on Cross-Functional Leadership (with Sabrina Leblanc, VP of Customer Success at SurveyMonkey)

This New Way

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How to Run an Exit Interview

SurveyMonkey runs exit and stay interviews for employees. It's not mandated across the company, but it is something SurveyMonkey chose to do in customer success. "We've run them like once a year, roughly," says CEO John Defterios. 'You can't action everything'

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