Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14
Introduction
00:00 • 2min
You Haven't Got a Guinea Pig
02:03 • 2min
The Role of a Customer Success Manager
03:43 • 5min
The Crisis of Context
08:39 • 3min
Customer Success Manager - What Is the Ideal Definition of Customer Success?
11:27 • 4min
CSM - The Last Line of Defence
14:59 • 2min
The Beauty of Soft Replications
17:07 • 2min
The Chief Customer Officer
18:56 • 2min
Customer's Success - It Takes Leadership
20:40 • 4min
Customer Success Leaders - Are You Customer Centric?
24:29 • 2min
Customer's Success Is the Ultimate Endlest Fascination
26:18 • 3min
Sales Is a Very Hard Job
28:54 • 2min
C S M Consulting
30:33 • 2min
The Big Missing Peace of the Customer Success Puzzle
32:42 • 3min