Nils vinya returns to the gangre retained podcast. He and his wife are celebrating their 20th wedding anniversary this year. Nils has lived in five cities, had 18 different jobs since getting married. The world of customers success didn't even exist when they got married.
Today, we are joined by Nils Vinje, Leadership Coach and Founder, CEO of 30 Day Leadership. Nils helps us understand the importance of clear definitions of both the role of the CS team and CSMs specifically. Nils clarifies the important role the CS Leader plays in establishing the expectations for the team within the organizational needs and focus.
You can find more about Nils here
More about 30 Day Leadership
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