Sales is a very hard job. There's no job in ses that's easy. But the brain power required to think about a customer, think about your solution and then come up with a recommendation or something to bring to them would help them get more value. That's what i want see a sems to do more of.
Today, we are joined by Nils Vinje, Leadership Coach and Founder, CEO of 30 Day Leadership. Nils helps us understand the importance of clear definitions of both the role of the CS team and CSMs specifically. Nils clarifies the important role the CS Leader plays in establishing the expectations for the team within the organizational needs and focus.
You can find more about Nils here
More about 30 Day Leadership
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