I was with the company for nine, almost nine years that largely wat perpetual soft wear and services. You buy the soft ware a basely own a license to it. It's like buying the old school version of turbo tax that you boughteber,. Those seedings they used to send out in the mail. So i was thinking of it as not a problem on an account by account basis, but as a problem, like almost a job to be done for the customer, ok? Ra ye. By the company, we have to provide sport.
Today, we are joined by Nils Vinje, Leadership Coach and Founder, CEO of 30 Day Leadership. Nils helps us understand the importance of clear definitions of both the role of the CS team and CSMs specifically. Nils clarifies the important role the CS Leader plays in establishing the expectations for the team within the organizational needs and focus.
You can find more about Nils here
More about 30 Day Leadership
---
Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.
GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.